Identity verification upon application
To protect you against identity theft and fraudulent activity, additional verification of your identity during the credit card application process may be requested.
Paperless statements
Subscribing to paperless statements helps protect financial statements from inappropriate access and tampering. To go paperless with CFNA, log in, select the Profile icon, select Account Management and select Paperless Settings.
Secure connection
CFNA uses 256-bit encryption to ensure data is protected with the highest level of security. This helps to protect information as it travels over the internet between your device and CFNA.com. Check your browser address bar to confirm there is a secure connection to our website designated with a lock icon.
High security standards
CFNA.com is regularly scanned for vulnerabilities and malwares. You can access the latest report by clicking on the Norton Seal located within the website footer.
Two-step authentication
Two layers of identity verification are performed before logging into CFNA.com. Additionally, an unrecognized device triggers email verification before a login can occur.
Session timeouts
Your CFNA.com session will expire after 15 minutes of inactivity.
Protected credentials
Your credentials are stored using strong hashing algorithm in a secure environment.
Limited failed login attempts
CFNA online accounts are locked when there are up to five invalid login attempts in a span of 24 hours.
Masked sensitive information
Account numbers are partially masked using asterisks to help protect personal information.
If you suspect fraudulent activity on your account or another person has improperly obtained access to your CFNA account, please call us at 800.321.3950 or send an email to CFNACustServ@CFNA.com.
CFNA may send emails to cardholders focusing on services to support their account or promotional offers permitted by the credit card agreement. CFNA will not send you an email to ask you to reset your login credentials or supply account information through an email.
Log in to CFNA.com to manage your account.
Additional resources:
How to respond to a data breach
What to do if your banking credentials are compromised
How to protect yourself from common online threats
Create and manage your online credit card account
Creating an online account allows you to quickly monitor and manage your account 24/7.
Go paperless
Paperless banking is safer because your account is protected by a password and safety questions while avoiding potential lost or stolen paper statements. To go paperless with CFNA, log in, select the Profile icon, Account Settings and Paperless Settings option.
Keep personal information up to date
Protect your identity and ensure your address, phone number, and email address are kept current with CFNA.
Protect your device and computer
Invest in anti-virus and firewall software to protect your personal devices.
Log out of secure websites
Log out of CFNA.com. Be sure to close your browser when you are finished with online banking.
Our company security policy prevents us from sharing an account number by email, telephone, or fax. This policy is to protect the personal and financial information of our accountholders. If you have not yet received your credit card in the mail and need assistance with your account, call Customer Service at 800.321.3950 and hit # until redirected to an agent.
Once you have created your online account with CFNA, you can view and download up to 13 months of your billing statements. Statements are posted online 3-5 days after your statement cycle date. If you've chosen to go paperless, you'll receive an email reminder when your statement is available online.
Create an online account for CFNA.com to set your statement preferences. Log in to your account and update your “Paperless Settings” under the Profile icon and select Account Settings.
Please Log in and confirm that you have provided your correct email address under the Profile icon and Personal Information. Also, we suggest you verify that our email address, estatements@CFNA.com, is not being flagged as SPAM by your email service provider. If your email is flagged as undeliverable for any reason, we will automatically send you a paper statement. Note that we do not generate billing statements for accounts with a zero balance. Once you create an account online with CFNA.com you will be able to view statements from that date going forward.
Log in and use the online form under the “Card Services” button to request an authorized user be removed from your account.
Log in and use the online form under the “Card Services” button to request an authorized user be added to your account.
Log in to your account and update your Personal Information under the Profile icon.
All transactions are reflected on your electronic or paper statements. Don't see the information you need? Call the Customer Service number on the back of your credit card for assistance.
If you think there is an error on your statement, please keep in mind that all disputes must be made within 60 days after the error appeared on your statement. If you want to stop payment on the amount you think is incorrect, you must contact us at least 3 business days before an automated payment is scheduled.
If your dispute falls within those parameters, we ask that you please notify us of the dispute. You can log in to your account and use the online form under the “Card Services” button to submit a dispute. Or write to us at CFNA, BK-11/Customer Service, PO Box 81315, Cleveland, OH 44181-0315. In order for us to best serve you, please ensure you include the following information in your letter:
- Your name and account number.
- The dollar amount of the suspected error.
- A description of what you believe is incorrect and why.
Again, in order to investigate your dispute, we are required to receive the dispute notification in writing.
We don't want to see you go. Log in to your account to learn more about your card benefits and how your card helps you take on unexpected automotive repair and service costs.
If you choose to close your account call us at the Customer Service number on the back of your credit card.
Yes. Log in to CFNA.com to view your online account.
Creating a CFNA.com online account is easy by following the steps here.
Our company security policy prevents us from sharing an account number by email, telephone, or fax. This policy is to protect the personal and financial information of our accountholders. When you receive your credit card in the mail, you can create your online account.
CFNA.com utilizes two-step authentication for identity and access management security that requires both email, text, or phone call verification and device recognition.
Yes, all online accounts are required to use two-step authentication.
After your first login using your email address for verification, you have the option of using email, text, or phone call to verify your online account.
Once you are logged in, you can access the "Security & Account Settings" then navigate to the Two-Step Authentication page to add your phone number as an additional authentication factor.
Contact Customer Service so an agent can delete your online account. You can then create a new online account using your new email address.
To reset your password, go to CFNA.com/login and choose the "Forgot Password" link.
To reset your username, go to CFNA.com/forgot-username.
Because two-step authentication verifies your online account access by device, data aggregators do not have access to CFNA.com.
When you log in to CFNA.com for the first time on or after April 26, 2023 or from a new device you will be asked to verify your account with email. After your first log in you will have the option to verify with email, text, or phone call. Your Verification Code will be delivered to the email address or phone number used in your online Profile.
Logging in requires 3 steps.
- Enter your Username and Password and click "Log In".
- Authenticate your device by selecting "Send Email" to receive your Verification Code.
- Enter your unique Verification Code into CFNA.com to complete validation on your account.
No, you cannot opt-out of two-step authentication, but when you select "Trust this device" you will only need to authenticate when using a new device.
After your log in for the first time after April 26, 2023, you can authenticate with a security code delivered to your email address or phone number. Email address is a mandatory authentication factor, while your phone number is optional. To register your phone number, you can update your settings by going to the "Security & Account Settings" page.
No, when you log in to CFNA.com select "Trust this device" on the login page. Selecting this option will prevent you from having to verify using email, text, or phone call on future log ins unless you sign in from a new device.
Yes, CFNA has an iOS and Android compatible mobile app for accountholders. Search for myCFNA Mobile in the App Store or Google Play to download the most recent version of myCFNA Mobile.
iOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.
Android is a trademark of Google LLC.
Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc., registered in the U.S. and other countries.
Google Play and the Google Play logo are trademarks of Google LLC.
iPhone and Android based devices with compatible and current operating systems are supported.
myCFNA Mobile is free to download and use by CFNA accountholders.
Yes. Only CFNA accountholders who have created an online account on CFNA.com can use myCFNA Mobile.
If you have already created an online account on CFNA.com, you will use the same security credentials to log into myCFNA Mobile. If you need to create an online account, go here.
myCFNA Mobile only uses approximately 12.5 MB on iOS devices and 31 MB on Android devices.
Here are questions and answers to the most common log in issues:
- Do you have an online account already for CFNA.com? If not, go here.
- Do you remember your username for your CFNA.com account? If not, go here.
- Do you remember your password for your CFNA.com account? If not, go to CFNA.com/login and choose the "Forgot Password" link.
You can view and adjust your Security & Account Settings by logging into your online account. Tap on the Profile icon to manage your settings.
To read more about CFNA multi-step authentication, go here.
Here are the top features available in myCFNA Mobile:
- Schedule and pay your bill securely and quickly
- Check your account balance and available credit
- Monitor your transaction history
- View your billing statements
- Update your personal information
- Access Customer Service and FAQs
myCFNA Mobile provides the most in-demand support including make a payment, view transactions, view statement, and update my personal information. If you need additional support not available through myCFNA Mobile, visit CFNA.com or contact Customer Service using the phone number on the back of your CFNA Credit Card.
You can activate your CFNA Credit Card by either going here or calling 1.833.371.2340.
Yes, settings, payments, statements, transactions, and personal information will be the same in both myCFNA Mobile and CFNA.com.
Visit the Online Account Access section of our FAQs for details on online security.
For the best experience, and to keep your account secure, it is recommended you download the most current version of myCFNA Mobile. Update myCFNA Mobile by visiting the App Store or Google Play or through your mobile device.
iOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.
Android is a trademark of Google LLC.
Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc., registered in the U.S. and other countries.
Google Play and the Google Play logo are trademarks of Google LLC.
If your mobile device is unusable or compromised, access your Account and Security Settings on CFNA.com and update your password to help secure your online account.
CFNA welcomes your feedback on myCFNA Mobile here in our survey.
